Repository Universitas Banten Jaya

  Student  satisfaction  can  indicate  the  overall  university  experience,  making  it  a contentious  topic  in  the  higher  education  literature.  For  this  reason,  the  author conducted systematic literature discussing Student Satisfaction. This review aims to  provide  the  available  constructive  literature  on  student  satisfaction  with  a theoretical  and  empirical  background  published  during  the  past  5  years,  from January 2017- January 2022, to identify student satisfaction definitions and factors influencing student satisfaction. The author searched for articles in three databases (Scopus,  Ebsco,  and  Proquest).  The  contribution  of  this  research  becomes  a reference in understanding and determining the factors of student satisfaction in higher education.  
Keywords: Student Satisfaction, Higher Education, Literatur Review 

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